How can artificial intelligence be used in travel management and when traveling? Which applications have already progressed beyond the development phase and how can they simplify business travel today? The industry platform Skift has investigated these questions.
A lot is still in flux, but AI can already optimize the search for travel options. It can also help travel managers to quickly compare flights, hotels, etc.
Another area of application is speeding up communication. Chatbots can at least respond quickly to standard questions that suddenly arise when traveling. However, humans as customer advisors are still needed for detailed questions and queries.
AI is also able to collect relevant information on event locations and provide it in a condensed form. This makes planning easier for event organizers. They can quickly find the exact event locations that meet their requirements.
AI can also help to ensure compliance with company travel guidelines. In future, information from travel requests will be used to offer only travel options that comply with the guidelines.
Although many of the above-mentioned and numerous other AI applications are still in the development phase, innovations are making huge strides. AI-supported functions will increasingly change the business travel sector.
Source: Skift